Intagly Refund Policy
At Intagly we’re committed to delivering high-quality custom designs and products. Because every item is uniquely created for you, our refund policy is structured around where your order sits in our production pipeline.
1. Definitions
Design process
From order confirmation up to and including final design approval
Scan process
From receipt of your physical model or digital files through completion of the 3D scan
3D print process
From initiating the print job through the removal of the finished print from our printers
Shipping label created
When your shipping label is generated in our system
2. 100% Refund No Production Started
Eligibility
Refund requests submitted before any of the above processes begin
Action
Full refund to the original payment method within 5 business days of approval
3. Up to 50% Refund Production In Progress
Eligibility
Requests made after the design scan or print process has started but before shipping label created
Amount
Up to 50 percent of the order total is prorated based on how far along your order is
Action
We will evaluate progress via our production tracker and issue the prorated refund within 5 business days of approval
4. No Refund After Shipping Label Created
Eligibility
Orders for which a shipping label has been created are final sale
Exception Quality Guarantee
If you receive an item that Intagly deems defective or of substandard quality, we will send you a replacement free of charge
Process
5. How to Request a Refund or Replacement
Reach out to support@intagly.com with your order number and reason for refund or replacement
You’ll receive an acknowledgment within 1 business day and a final decision within 5 business days
6. General Terms
Processing
All refunds go back via the original payment method
Timing
Refunds and replacements are processed within 5 business days of approval
Questions
Contact our team any time at support@intagly.com
This policy is effective as of May 28 2025 and may be updated to reflect improvements in our process or changes in applicable laws.
